Night receptionist / night auditor, the front office manager who will run the end of day, the operator who runs the end of day in a small hotel
6 steps · about 10 min of video · Goal: Clear the expected arrivals/departures and run the end of day without errors.
The program running automatic checks when the end of day is started, the program date moving to the next day with "Close the Day" (Günü Kapat), and room charges being posted to the folios.
Video in Turkish
Video in Turkish
Reading the in-house list; checking whether an arrived guest has been checked in.
Video in Turkish
Checking guests who have checked out; check-out or date extension for expected departures that have not left.
Video in Turkish
Cancelling a reservation that did not arrive or moving it to the NoShow list; reinstating a guest who arrives later.
Video in Turkish
Which screens to use to check folio balances; refreshing if a balance looks wrong.
Video in Turkish
Getting reports with a date filter from the Old Night Audit Reports (Eski Gün Sonu Raporları) screen.
Video in Turkish
7 steps · about 14 min of video · Goal: Apply the full pre-end-of-day checklist and leave the right reports for the morning team.
If the guest wants to pay for tonight now, "Post One Night's Room Rate" (Bir Gecelik Oda Fiyatını Bas); the posted day is not posted again at the end of day.
Video in Turkish
Video in Turkish
Getting the end-of-day report; setting up the end-of-day e-mails and the backup e-mail address.
Video in Turkish
Video in Turkish
Getting the official guest list in different designs; today's list cannot be taken before the end of day.
Video in Turkish
Checking collections from the Front Cashier menu, cashier advance, foreign currency exchange, closing the till.
Video in Turkish
Finding those whose check-in/out was not notified in the KBS List (KBS Listesi) and resending; the add-on update.
Video in Turkish
The daily status summary, the number of expected arrivals/departures, exchange rates; a quick overall check before the end of day.
Video in Turkish
Preventing charges from being posted to a folio (e.g. a guest who has reached the credit limit) and unlocking it.
Video in Turkish
5 steps · about 25 min of video · Goal: Resolve the warnings that stop the end of day on your own, and prepare for month/year end.
A short introduction to the "Night Audit" screen; English equivalents for staff from foreign chain hotels.
Video in Turkish
All the indicators on the Status screen; spotting inconsistencies during the day early.
Video in Turkish
The Room Rate Control List (Oda Fiyat Kontrol Listesi), Room Count Discrepancy (Oda Sayısı Uyuşmazlığı) and Reservation/Folio/Resday Comparison (Rezervasyon/Folyo/Resday Karşılaştırma) reports; "Correct the +1 Kuruş Difference" (+1 Kuruş Farkı Düzelt) on foreign-currency folios.
Seeing the latest front office status from the local backup during an outage.
Video in Turkish
The operations to be done on the front office side at year end. ⚠️ (the scope of the video was inferred from the title; it should be watched together with accounting)
Video in Turkish
Video in Turkish
Answer on your own first, then reveal the answer.
1. The end of day stops showing a Res ID. What do you do?
Note the Res ID, find the record, correct the issue in the warning (date, departure, folio, kuruş difference) and restart the end of day.
2. The program date is 10 days behind. What do you do?
If it is more than a week behind, do not try it yourself; the support team sets the program date. First make sure that no room in the lists has an arrival/departure older than the new date.
3. A guest wants to pay for tonight now but the charge is not on the folio. What do you do?
Post the charge now with Actions > Post One Night's Room Rate (Eylemler > Bir Gecelik Oda Fiyatını Bas) and take the payment; it is not posted again at the end of day.
4. You cannot get today's Official Guest List ("Maliye" list); it comes up empty. Why?
Today's list cannot be taken because the rates are posted at the end of day; after the end of day, take the previous day's list.
5. Where do you look at the reports after the end of day the next day?
From the Old End-of-Day Reports screen, by giving a date filter.
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