Guest relations staff, CRM officer, marketing staff who manage the guest app and surveys
3 steps · about 12 min of video
Creating and reviewing a guest card; past stays, preferences.
Video in Turkish
Defining VIP and other guest types.
Video in Turkish
Adding a note to the reservation card; following notes across departments.
Video in Turkish
Video in Turkish
5 steps · about 19 min of video
Merging guests with duplicate records into a single record.
Video in Turkish
Creating satisfaction and complaint surveys; recording answers online or manually.
Video in Turkish
Recording the transfer department and organising hotel transfers.
Video in Turkish
Defining the facilities that can be reserved and booking on behalf of the guest.
Video in Turkish
Online check-in, payment, survey and orders using a code sent to the guest.
Video in Turkish
5 steps · about 1 h 36 min of video
The whole CRM module.
Video in Turkish
The features of the guest app and the settings on the hotel side.
Video in Turkish
Rules for sending automatic e-mails and SMS to guests.
Video in Turkish
An introduction to the AI-powered reservation assistant.
Video in Turkish
Membership types, bonus policy and loyalty tracking.
Answer on your own first, then reveal the answer.
1. The same guest has three separate cards. What do you do?
Merge the cards into a single record with CRM > Guest Merging (Misafir Birleştirme).
2. An automatic SMS rule is defined but no SMS reaches guests. What do you check first?
Whether the SMS company details (user name, password, sender title) are correct, whether the rule's date range and filters (e.g. contact consent) are excluding the guests, and whether the guest has a phone number.
3. A guest cannot see the à la carte restaurant in the Guest App. Where do you look?
Whether the facility type is Restaurant, whether sessions/tables are defined, whether it is a closed day or the maximum usage allowance has been reached, and whether the module is active.
Still have a question?
Ask DoraIs your team growing?
Get a quote for installation, training for new staff and additional modules. By hotels’ side for 30 years.
