Waiter, cashier, bar staff (Level 1); restaurant/bar chef and F&B officer (Level 2); the F&B manager or system officer who sets up/defines the POS (Level 3)
4 steps · about 23 min of video · Goal: Open a table and enter an order, close the bill by cash/card/to the room.
Logging in to the POS (Tenant, user, password, then the POS password).
Video in Turkish
The whole order process, from opening a table to adding items and taking payment.
Video in Turkish
Extra features, moving/merging tables, void-complimentary-waste, closing the bill.
Video in Turkish
Closing the bill to the guest folio with "Hotel/Room" (Otel/Oda); checking the guest at the restaurant entrance according to their board type.
Video in Turkish
5 steps · about 8 min of video · Goal: Close the end of the shift correctly and handle special cases (foreign currency, wrong payment type, closed check).
What can be done from the options menu at the top right (table operations, refreshing local data, etc.).
Video in Turkish
Taking payment in foreign currency.
Video in Turkish
Changing the payment type of a bill that was closed wrongly; Close the Till (Kasayı Kapat) at the end of the shift; POS end of day.
Taking an order on a handheld terminal/phone.
Video in Turkish
Seeing the detail of a bill posted to the room on the folio.
Video in Turkish
6 steps · about 3 h 11 min of video · Goal: Define the POS, solve printer problems, read cost and sales reports.
Adding a product group and products, editing recipes, cost ratios and target selling price.
Video in Turkish
Setting up the service so that bills and kitchen orders print.
Video in Turkish
Setting up the POS locally. ⚠️ (the title does not say which scenario the video is for; support staff should watch it and verify)
Video in Turkish
Deducting POS sales, complimentary items and unpaid items from stock according to the recipe.
Video in Turkish
QR digital menu, the guest ordering from the table/room, bisiparis.com.
Video in Turkish
Video in Turkish
The whole POS, live training questions and answers, and e-bill (e-adisyon).
Video in Turkish
Video in Turkish
Video in Turkish
Answer on your own first, then reveal the answer.
1. A newly added product does not show on the POS screen. What do you do?
Check "POS Active" (Pos Aktif) and the department on the product card, then use "Refresh Local Data" (Lokal Verileri Yenile) from the options menu in the POS.
2. You want to post a bill to the room but there is no "Hotel/Room" option. Why?
"Room Account Active" (Oda Hesabı Aktif) is off in the Department Configuration (Departman Konfigürasyonu); or the guest has not been checked in.
3. You want to correct a bill that should have been closed by card instead of cash. How?
Recall Closed Check (Kapalı Çek Çağır) > select the bill > change Payment Type (Ödeme Tipi) (only for transactions dated today and if the parameter is on).
4. A kitchen order does not print. What are the first two checks?
Whether POS Printer Service (Pos Printer Servis) / CloudPrinter is running and up to date; whether a printer number is assigned to the product (the printer name must not contain Turkish characters).
5. What is needed to split the bill per person?
Pay (Öde) > select the items > Split and Pay (Böl ve Öde); "Split Payment Active" (Parçalı Ödeme Aktif) must be on in the department.
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