Receptionist, front office manager, guest relations staff; a receptionist who is using ElektraWeb for the first time or who "does not know how to do a task"
8 steps · about 12 min of video · Goal: Be able to take a guest from reservation to check-out on your own.
Logging in to app.elektraweb.com, searching in the menu, the toolbar, filtering/sorting in lists, exporting to Excel.
Video in Turkish
Video in Turkish
The mandatory fields of the reservation card, adding a guest, bringing in the price with "Calculate Daily Rates" (Günlük Fiyatları Hesapla), saving.
Video in Turkish
Check-in from Room Calendar (Blokaj) and from the list; for check-in a room must have been assigned and the arrival date must equal the program date.
Video in Turkish
Entering a charge on the folio, taking payment, reading the folio balance.
Video in Turkish
The Issue Invoice (Fatura Kes) screen; the "Create Invoice" (Fatura Oluştur) button is active only when the balance is cleared.
Video in Turkish
Checking out a departing guest; the room automatically becoming dirty after check-out.
Video in Turkish
Reading room statuses on the Room Rack screen and changing clean/dirty.
Video in Turkish
Printing the confirmation, registration form and folio from the reservation card.
Video in Turkish
14 steps · about 49 min of video · Goal: Manage the shift through the lists, assign rooms, make folio corrections and check the KBS notification.
The guest, note and detail tabs of the card; entering guest details completely (important for KBS).
Video in Turkish
Video in Turkish
The reservation list tabs (Reservation, Waiting, In-House, Departed, Cancelled, All — Rezervasyon, Bekleyen, Konaklayan, Ayrılan, İptal, Hepsi) and their actions.
Video in Turkish
Actions from the in-house list such as folio, room change, wake-up call and check-out.
Video in Turkish
Giving a room to a reservation; reservation, check-in, check-out and folio operations from the Room Calendar screen.
Video in Turkish
Video in Turkish
Setting rooms to clean, dirty, closed and out-of-order; colour explanations.
Video in Turkish
What a folio is; separating the accounts of people in the same room (person transfer), moving a charge entered on the wrong room (folio transfer).
Video in Turkish
Video in Turkish
When a wrongly entered transaction can be deleted and when it must be corrected with a refund (a day whose end of day has been taken cannot be deleted).
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Cancelling check-in and check-out operations made by mistake.
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Checking out a reservation that has transactions on its folio (payment not taken); the logic of moving to credit.
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Installing the police KBS add-on in Chrome; checking in the KBS List (KBS Listesi) whether the notification has gone through.
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Making a room change plan and using the room change list.
Video in Turkish
Which screens a room wake-up call is entered from, and how.
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The steps to apply for no-show reservations; sending a reservation back from no-show to the reservation list.
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The Front Office Control Panel (Önbüro Kontrol Paneli) data being backed up locally every 5 minutes, and using this backup during an outage.
Video in Turkish
7 steps · about 3 h 27 min of video · Goal: Manage group and special payment scenarios, and be able to check at shift-manager level.
Creating a detailed group reservation, the name list, splitting into rooms.
Video in Turkish
Opening a virtual folio (PM account); automatically routing charges to another folio (e.g. the company pays, extras are on the guest).
Video in Turkish
Video in Turkish
What can be done on the pre-folio; posting the whole charge to the folio at arrival with "Post the Whole Stay" (Tüm Konaklamayı Bas) and collecting it (it is not posted again at the end of day).
Video in Turkish
Video in Turkish
Recording items given to the guest in return for a deposit (e.g. towel card, remote control).
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Entering quick item-based transactions on room accounts or cash sales.
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Online check-in, payment and survey with a code sent to the guest; the front office approving the online check-in.
Video in Turkish
A start-to-finish review of the whole front office flow; questions and answers from the live training.
Video in Turkish
Video in Turkish
Video in Turkish
Answer on your own first, then reveal the answer.
1. When checking in, the warning "The reservation's check-in date is not today" (Rezervasyonun Check-In tarihi bugün değil) appears. What do you look at first?
Whether the arrival date equals the program date. If the guest arrived early, bring the arrival date to today; if the program date has fallen behind, the end of day has not been taken.
2. The "Create Invoice" button is grey and cannot be pressed. Why?
There is an unpaid balance in the selected folio window. First take payment (or move it to credit), then create the invoice.
3. You want to delete a wrong charge entered yesterday but it will not delete. What do you do?
Transactions of a day whose end of day has been taken cannot be deleted; correct it with Refund (İade) from the charge line on the folio.
4. Two people in the same room want to pay their accounts separately. Which operation do you use?
Separate the charges between the people with Person Transfer (Kişi Transfer), split the shared charge with Split Transaction (İşlem Böl), take payment from each window separately and issue separate invoices.
5. How do you tell whether a guest has been notified to KBS?
If the Police Arrival (Polis Giriş) time is filled in the KBS List (Police Departure at check-out: Polis Çıkış), the notification has gone through; those that have not appear in the "Arrival/Departure Not Notified" (Girişi/Çıkışı Bildirilmeyenler) tab.
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