SPA receptionist, SPA manager, therapist coordinator, fitness/membership officer
3 steps · about 8 min of video · Goal: Make an appointment, take or cancel its payment, and see the day's list.
The overall layout of the SPA screen and the reservation calendar.
Video in Turkish
Opening an appointment by dragging a time range on the staff member's row in the calendar; taking payment with a right click; cancelling a payment.
Video in Turkish
General use of the SPA lists.
Video in Turkish
4 steps · about 3 min of video · Goal: Manage group/bulk appointments, membership and package sales; get to know the definition screens.
Entering several appointments in one go and taking their payment.
Video in Turkish
Selling memberships and taking membership payments; the Member Contract (Üye Kontratı) field for freezing/extra time.
Video in Turkish
Defining a package (e.g. 5 massage sessions). ⚠️ Not verified (video of a product called "EasySPA"; not confirmed to be the same as the ElektraWeb SPA screen)
Video in Turkish
Service, staff and venue definitions; the toolbar of the reservation calendar. There are no Turkish videos on these topics, so videos from the English channel are used.
Video in Turkish
Video in Turkish
4 steps · about 45 min of video · Goal: Manage the SPA's cashier, revenue department and commission structure.
A hands-on walkthrough of the SPA module, with questions and answers.
Video in Turkish
Video in Turkish
Calendar time range, cash/card/bank-transfer departments, membership/product revenue departments.
The SPA cashier report (including items closed to the room account), the unpaid list, therapist commission analysis.
Showing SPA services in the Guest App and the online payment setting.
Answer on your own first, then reveal the answer.
1. In quick reservation (the lightning bolt), the service or therapist list comes up empty. What do you do?
On the Service–Staff and Service–Venue Matching (Hizmet–Görevli ve Hizmet–Mekan Eşleştirmesi) screens, use Actions > Add Missing Services (Eylemler > Eksik Hizmetleri Ekle).
2. A new therapist does not show up in the calendar. Why?
The department in the staff definition is wrong or empty, or a different department is selected in the calendar filter.
3. How do you take payment for an appointment?
Hover over the reservation in the calendar and right-click; the payment area opens.
4. A hotel guest's massage is not on the folio at check-out. What is the likely cause?
The appointment was opened as "individual" (münferit, not linked to a room), or payment was not taken or not closed to the room account.
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