Executive housekeeper, floor supervisor, HK office staff; for room attendants (maids) who will use the mobile app, only step 1.2
5 steps · about 10 min of video · Goal: Update room statuses (clean, dirty, inspected) correctly and see the same information as the front office.
Changing clean/dirty for one room or in bulk; a room that has checked out automatically becoming dirty.
Video in Turkish
Setting rooms to clean, dirty, closed and out-of-order; what the colours mean (the "?" icon on the screen).
Video in Turkish
Updating room statuses from the mobile screen and seeing guest requests.
Video in Turkish
Entering a note when room cleaning is not wanted or for minibar use; which report the notes are seen in.
Video in Turkish
The HK department seeing arrival/departure and reservation information.
Video in Turkish
6 steps · about 7 min of video · Goal: Allocate the daily work through the system, take a faulty room out of sale, and report discrepancies to the front office.
Distributing dirty and occupied rooms evenly among the room attendants; editing the allocation.
Video in Turkish
The HK Room Operations (HK Oda İşlemleri) screen; printing the maid report.
Video in Turkish
Setting a room to out of order/closed for a date range, reopening early; a room with a block cannot be closed.
Video in Turkish
Reporting the difference between the number of people on the reservation and the number HK finds.
Video in Turkish
Seeing from HK the room changes made by the front office and the planned changes.
Video in Turkish
Video in Turkish
Recording the number of days between linen changes and seeing it in the maid report.
Video in Turkish
5 steps · about 55 min of video · Goal: Manage the department through the system; set up the task flow with technical service.
A start-to-finish walkthrough of the HK module.
Video in Turkish
HK and technical service following their jobs from the mobile screen; turn-down, minibar check.
Video in Turkish
Opening a fault found in a room as a work order/task for technical service, and tracking it.
Video in Turkish
Filtering the rooms that have been closed and adding a new record.
Video in Turkish
Lost-and-found records and the retention period; Housekeeping reports.
Answer on your own first, then reveal the answer.
1. A room that has been cleaned still shows as "dirty" at the front office. What do you check?
Whether the status was updated and confirmed on mobile, whether the page was refreshed, and whether the user has permission to change status; for check-in the setting may allow only "Inspected" (Onaylı) rooms.
2. You want to close a room for 3 days for renovation but it will not save. What could be the reason?
There is a reservation/block on the room; the reservation must first be moved to another room.
3. How are rooms distributed evenly among the maids?
In Maid Allocation (Maid Dağılımı), with Dirty (Kirli) and Occupied (Kullanılmış) ticked, enter the number of maids and click OK (Tamam); adjust with Move (Taşı) if needed.
4. There are more people in the room than registered. How do you tell the front office?
Enter the number of people found in HK Room Control (HK Oda Kontrolü) and save; the front office sees it through the Discrepancy Report (Uyuşmazlık Raporu).
5. A maid cannot log in to the mobile app. Which three things do you check?
The hotel ID (Tenant), user code and password; that the user's role is Mobile; that the maid PIN is defined and active.
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