Front cashier officer, income audit, front office accounting, staff who issue invoices
6 steps · about 18 min of video · Goal: Enter a charge/payment on a folio, make a refund when needed, issue the invoice and see the shift till.
The guest's debit and payment records; folio windows; the operations on the folio screen.
Video in Turkish
Video in Turkish
Entering a charge on the folio with a department/revenue code.
Video in Turkish
Taking payment in cash, by credit card and in foreign currency; why choosing the right payment type matters for the till.
Video in Turkish
Refunding from a charge line; refunding a payment that was taken.
Video in Turkish
Video in Turkish
The Issue Invoice (Fatura Kes) screen; "Create Invoice" (Fatura Oluştur) not being active until the balance is cleared; choosing the invoice address.
Video in Turkish
Checking collections, cashier advance, charge-payment transactions, foreign currency exchange, per-user tills.
Video in Turkish
Video in Turkish
9 steps · about 8 min of video · Goal: Handle account separation, foreign currency and company account (moving to credit) scenarios; correct erroneous transactions in a way that leaves a trail.
Entering a cashier advance via Front Cashier > Actions (Ön Kasa > Eylemler).
Video in Turkish
Recording a foreign currency exchange in the Front Cashier; calculating the rate on the folio.
Video in Turkish
Video in Turkish
Separating accounts for people in the same room; moving a charge to another room/folio (a transfer note is mandatory).
Video in Turkish
Video in Turkish
Splitting a shared charge between two windows/people.
Video in Turkish
Moving the balance to credit (current account) when a company/agency will pay; viewing issued invoices.
Video in Turkish
Video in Turkish
Seeing the trail of deleted transactions; correcting the folio of a guest who has checked out.
Video in Turkish
Video in Turkish
Applying a bulk discount or refund to several transactions on the folio.
Video in Turkish
The screens for checking balances; preventing charges from being posted to a folio that has reached its limit.
Video in Turkish
Video in Turkish
Classifying and tracking reservations by payment type.
Video in Turkish
7 steps · about 15 min of video · Goal: Issue special invoice types, manage the invoice design and keep card details secure.
Issuing an invoice with withholding tax (tevkifat) or VAT exemption.
Video in Turkish
Sending the issued invoice to the integrator and querying whether it has reached the GİB (Revenue Administration).
Video in Turkish
Saving/uploading the invoice design; managing agency, company and guest invoice addresses.
Video in Turkish
Video in Turkish
Video in Turkish
Opening a PM account / virtual folio; routing charges automatically (the company pays for the stay, the guest pays for extras).
Video in Turkish
Video in Turkish
The permission to view card details and setting the credit card viewing password.
Video in Turkish
Video in Turkish
Applying for a virtual POS so that card payments go straight to the account.
Video in Turkish
When the till closing list in Basic Definitions (Temel Tanımlar) is used.
Video in Turkish
Answer on your own first, then reveal the answer.
1. You issued an invoice, the guest's name came out wrong and it was sent as an e-Archive. Can you delete it?
No. A sent invoice cannot be deleted; a credit note/accounting procedure is needed. If it has not been sent, it can be deleted from Issued Invoices (Kesilmiş Faturalar), corrected and issued again.
2. The cash in the till and the Front Cashier screen do not match. What are the first three things you check?
A wrong payment type (cash/card), per-user tills being mixed up, and charge/foreign currency exchange records that were not entered.
3. You entered a charge on the wrong room. What do you do?
Select the line and move it to the right room with Folio Transfer (Folyo Transfer; a transfer note is mandatory); if it is the same day you can also delete it and enter it on the right room.
4. The company will pay; the guest will leave with a balance. Which operation do you use, and where do you issue the invoice afterwards?
Use "Move to Credit" (Krediye Kaldır); issue the invoice from the Credit Control List (Kredi Kontrol Listesi) by selecting the records and using Actions > Issue Invoice (Eylemler > Fatura Kes).
5. How is it decided whether an e-Invoice or an e-Archive is issued?
Automatically according to the current account's VKN/TCKN (tax/ID number); it can be queried manually with "Taxpayer Check" (Mükellef Kontrol) in the address field.
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