Reservations / Sales / Channel Management

Reservations department, sales and marketing staff, revenue and channel officer, call centre agent

Before you start: A user must have been created with permission for the reservation/contract screens. The hotel's room types, board types and at least one rate code must be defined (see System Administrator / Initial Setup). Steps 1.1–1.2 of Reception Level 1 are recommended
Video time: About 4 h 51 min (practice time not included)

Your progress0/27 steps · 0%

Level 1: Day one Level 2: First week Level 3: Advanced Test yourself

Level 1 — Day one: taking reservations and sending price/availability

7 steps · about 30 min of video · Goal: Enter a phone/e-mail reservation with the right price; send prices to the channels from the Price and Occupancy (Fiyat ve Doluluk) screen and close sales.

1.1Which screens can a reservation be created from?
I’ve completed this step
Opening a reservation from the Front Office Control Panel (Önbüro Kontrol Paneli), Room Calendar (Blokaj) and Room Rack; which one is practical in which situation.
ElektraWeb - Reservation Screens
Video in Turkish
Guide in Turkish: 1.2. Reservation Operations ↗Ask Dora about this
1.2Using the reservation card
I’ve completed this step
The mandatory fields on the card, choosing the agency/rate code, guest, notes; what to watch for before saving.
ElektraWeb - Using the Reservation Card
Video in Turkish
Guide in Turkish: Reservation Card ↗Ask Dora about this
1.3Pricing a reservation
I’ve completed this step
The Pricing (Fiyatlandır) tab, Calculate Daily Rates (Günlük Fiyatları Hesapla), Manual Price Active (Manuel Fiyat Aktif), Discount Active (İndirim Aktif); prices that come from an online channel being fixed (green).
ElektraWeb - How to use the Pricing section on the reservation card?
Video in Turkish
Guide in Turkish: Creating a Reservation ↗Ask Dora about this
1.4Waiting and cancellation lists
I’ve completed this step
Moving an unconfirmed reservation to the waiting list; checking cancelled reservations and reinstating them.
ElektraWeb - What is the Waiting List and which operations can be done?
Video in Turkish
ElektraWeb - How to check the Cancellation List and which operations can be done?
Video in Turkish
Guide in Turkish: 1.2.1.2. Waiting List ↗Guide in Turkish: 1.2.1.7. Cancelled Reservations List ↗Ask Dora about this
1.5Price and Occupancy screen
I’ve completed this step
Entering and saving price and availability from a single screen.
ElektraWeb - How to define price and availability on the Price and Occupancy screen?
Video in Turkish
Guide in Turkish: Price and Occupancy ↗Ask Dora about this
1.6Sending prices to channels
I’ve completed this step
Sending the saved prices to the connected channels.
ElektraWeb - How to send prices to channels?
Video in Turkish
Guide in Turkish: How to Define a Price? ↗Ask Dora about this
1.7Stop sale (closing to sale)
I’ve completed this step
Closing to sale on given dates by agency/channel.
ElektraWeb - How to do a Stop Sale?
Video in Turkish
Guide in Turkish: How to Define a Stop (Closing to Sale)? ↗Ask Dora about this

Test yourself

Answer on your own first, then reveal the answer.

1. The price comes up as 0 on a reservation with an agency selected. What do you check first?
Show answer
Whether the contract or daily rate linked to the agency's rate code is defined for that date, room type and board type. A temporary workaround is Manual Price Active.
2. You cannot change the price of a reservation that came from Booking. Why?
Show answer
Online channel reservations come with fixed (green) prices; if needed, change it with the Edit Daily Fixed Price (Günlük Fiyat Sabitini Düzenle) action, without creating an inconsistency with the channel price.
3. You applied a stop sale but cannot see it in the Price and Occupancy calendar. Is there a problem?
Show answer
Definitions entered from the Stop Sale screen do not show in the calendar but are active; check the list on the Stop Sale screen by date and channel.
4. No price comes up on a single adult + child reservation. Where should the price be entered?
Show answer
In the contract, on the "Single + First Child" (Single + İlk Çocuk) line (and if needed "SNG + 2 or More Children" (SNG + 2 ve Üzeri Çocuk)).
5. You changed the contract price; how are existing reservations updated?
Show answer
With the "Reprice Reservations" (Rezervasyonları Yeniden Fiyatlandır) button on the contract detail screen.

Where people most often get stuck

Price is not going to the channel / going wrong: "Send Price" (Fiyat Gönder) or "Active" (Aktif) is off in Channel Settings (Kanal Ayarları), the currency does not match, or the mapping is missing; if the price differs, the channel rate multiplier or room type multipliers. → Channel Manager – Common issues
Availability is wrong on the channel: The sellable room count was changed by hand, the Closed Room List (Kapalı Oda Listesi), "Reduce Rooms from Channel" (Kanaldan Oda Azalt) / extra room definitions, or an unmapped room type. → Channel Manager
Still selling after a stop sale: Save (Kaydet) was not pressed, the wrong channel/date was selected on the Stop Sale screen, or the "Agency" (Acenta) field was used instead of "Channel" (Kanal). → Channel Manager
Price 0 on the reservation card: The rate code/contract/daily rate is missing; the contract does not take effect on the expected date. → Contract Management – Common issues
Discount/promotion not applied: The sales date or stay date does not fit the discount period. → Contract Management
Reservation from the channel did not arrive: The channel card is not active, the room/rate mapping is missing, or ElektraWeb was not selected for reservations in the channel extranet. → Channel Manager
Tour operator reservation does not arrive / is recorded with the wrong room type: The mapping is missing. → Tour Operator Integrations

Still have a question?

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Reservations / Sales / Channel Management

Reservations department, sales and marketing staff, revenue and channel officer, call centre agent

Before you start: A user must have been created with permission for the reservation/contract screens. The hotel's room types, board types and at least one rate code must be defined (see System Administrator / Initial Setup). Steps 1.1–1.2 of Reception Level 1 are recommended
Video time: About 4 h 51 min (practice time not included)

Your progress0/27 steps · 0%

Level 1: Day one Level 2: First week Level 3: Advanced Test yourself

Level 1 — Day one: taking reservations and sending price/availability

7 steps · about 30 min of video · Goal: Enter a phone/e-mail reservation with the right price; send prices to the channels from the Price and Occupancy (Fiyat ve Doluluk) screen and close sales.

1.1Which screens can a reservation be created from?
I’ve completed this step
Opening a reservation from the Front Office Control Panel (Önbüro Kontrol Paneli), Room Calendar (Blokaj) and Room Rack; which one is practical in which situation.
ElektraWeb - Reservation Screens
Video in Turkish
Guide in Turkish: 1.2. Reservation Operations ↗Ask Dora about this
1.2Using the reservation card
I’ve completed this step
The mandatory fields on the card, choosing the agency/rate code, guest, notes; what to watch for before saving.
ElektraWeb - Using the Reservation Card
Video in Turkish
Guide in Turkish: Reservation Card ↗Ask Dora about this
1.3Pricing a reservation
I’ve completed this step
The Pricing (Fiyatlandır) tab, Calculate Daily Rates (Günlük Fiyatları Hesapla), Manual Price Active (Manuel Fiyat Aktif), Discount Active (İndirim Aktif); prices that come from an online channel being fixed (green).
ElektraWeb - How to use the Pricing section on the reservation card?
Video in Turkish
Guide in Turkish: Creating a Reservation ↗Ask Dora about this
1.4Waiting and cancellation lists
I’ve completed this step
Moving an unconfirmed reservation to the waiting list; checking cancelled reservations and reinstating them.
ElektraWeb - What is the Waiting List and which operations can be done?
Video in Turkish
ElektraWeb - How to check the Cancellation List and which operations can be done?
Video in Turkish
Guide in Turkish: 1.2.1.2. Waiting List ↗Guide in Turkish: 1.2.1.7. Cancelled Reservations List ↗Ask Dora about this
1.5Price and Occupancy screen
I’ve completed this step
Entering and saving price and availability from a single screen.
ElektraWeb - How to define price and availability on the Price and Occupancy screen?
Video in Turkish
Guide in Turkish: Price and Occupancy ↗Ask Dora about this
1.6Sending prices to channels
I’ve completed this step
Sending the saved prices to the connected channels.
ElektraWeb - How to send prices to channels?
Video in Turkish
Guide in Turkish: How to Define a Price? ↗Ask Dora about this
1.7Stop sale (closing to sale)
I’ve completed this step
Closing to sale on given dates by agency/channel.
ElektraWeb - How to do a Stop Sale?
Video in Turkish
Guide in Turkish: How to Define a Stop (Closing to Sale)? ↗Ask Dora about this

Test yourself

Answer on your own first, then reveal the answer.

1. The price comes up as 0 on a reservation with an agency selected. What do you check first?
Show answer
Whether the contract or daily rate linked to the agency's rate code is defined for that date, room type and board type. A temporary workaround is Manual Price Active.
2. You cannot change the price of a reservation that came from Booking. Why?
Show answer
Online channel reservations come with fixed (green) prices; if needed, change it with the Edit Daily Fixed Price (Günlük Fiyat Sabitini Düzenle) action, without creating an inconsistency with the channel price.
3. You applied a stop sale but cannot see it in the Price and Occupancy calendar. Is there a problem?
Show answer
Definitions entered from the Stop Sale screen do not show in the calendar but are active; check the list on the Stop Sale screen by date and channel.
4. No price comes up on a single adult + child reservation. Where should the price be entered?
Show answer
In the contract, on the "Single + First Child" (Single + İlk Çocuk) line (and if needed "SNG + 2 or More Children" (SNG + 2 ve Üzeri Çocuk)).
5. You changed the contract price; how are existing reservations updated?
Show answer
With the "Reprice Reservations" (Rezervasyonları Yeniden Fiyatlandır) button on the contract detail screen.

Where people most often get stuck

Price is not going to the channel / going wrong: "Send Price" (Fiyat Gönder) or "Active" (Aktif) is off in Channel Settings (Kanal Ayarları), the currency does not match, or the mapping is missing; if the price differs, the channel rate multiplier or room type multipliers. → Channel Manager – Common issues
Availability is wrong on the channel: The sellable room count was changed by hand, the Closed Room List (Kapalı Oda Listesi), "Reduce Rooms from Channel" (Kanaldan Oda Azalt) / extra room definitions, or an unmapped room type. → Channel Manager
Still selling after a stop sale: Save (Kaydet) was not pressed, the wrong channel/date was selected on the Stop Sale screen, or the "Agency" (Acenta) field was used instead of "Channel" (Kanal). → Channel Manager
Price 0 on the reservation card: The rate code/contract/daily rate is missing; the contract does not take effect on the expected date. → Contract Management – Common issues
Discount/promotion not applied: The sales date or stay date does not fit the discount period. → Contract Management
Reservation from the channel did not arrive: The channel card is not active, the room/rate mapping is missing, or ElektraWeb was not selected for reservations in the channel extranet. → Channel Manager
Tour operator reservation does not arrive / is recorded with the wrong room type: The mapping is missing. → Tour Operator Integrations

Still have a question?

Ask Dora

Is your team growing?

Get a quote for installation, training for new staff and additional modules. By hotels’ side for 30 years.

Request a free quote →Explore the modules ↗

Level 1 — Day one: taking reservations and sending price/availability

1.1Which screens can a reservation be created from?

1.2Using the reservation card

1.3Pricing a reservation

1.4Waiting and cancellation lists

1.5Price and Occupancy screen

1.6Sending prices to channels

1.7Stop sale (closing to sale)

Level 2 — First week: agency, rate code, contract and channel connection

2.1Agency / company / individual record

2.2Rate code

2.3Contract Wizard

2.4Daily rate codes

2.5Defining discounts

2.6Market, segment and source

2.7Group reservation

2.8Online channel integration

2.9Tour operator integration

2.10Call list and abandoned online reservations

Level 3 — Advanced: contract details, revenue management, sales projects

3.1General Contract Management training (long)

3.2Detailed contract and special cases

3.3Guarantee, allotment, commission and credit limit

3.4General Channel Management training and live training (long)

3.5Channel rate multipliers

3.6Competitor price analysis (Rate Manager)

3.7Promotion code for the online booking page

3.8Sales and Marketing and banquet

3.9Sales planning with occupancy (forecast)

3.10Call centre module (hotels with a call centre)

Test yourself

Where people most often get stuck

Level 1 — Day one: taking reservations and sending price/availability

1.1Which screens can a reservation be created from?

1.2Using the reservation card

1.3Pricing a reservation

1.4Waiting and cancellation lists

1.5Price and Occupancy screen

1.6Sending prices to channels

1.7Stop sale (closing to sale)

Level 2 — First week: agency, rate code, contract and channel connection

2.1Agency / company / individual record

2.2Rate code

2.3Contract Wizard

2.4Daily rate codes

2.5Defining discounts

2.6Market, segment and source

2.7Group reservation

2.8Online channel integration

2.9Tour operator integration

2.10Call list and abandoned online reservations

Level 3 — Advanced: contract details, revenue management, sales projects

3.1General Contract Management training (long)

3.2Detailed contract and special cases

3.3Guarantee, allotment, commission and credit limit

3.4General Channel Management training and live training (long)

3.5Channel rate multipliers

3.6Competitor price analysis (Rate Manager)

3.7Promotion code for the online booking page

3.8Sales and Marketing and banquet

3.9Sales planning with occupancy (forecast)

3.10Call centre module (hotels with a call centre)

Test yourself

Where people most often get stuck