Privacy Notice (KVKK)

Data controller

This site is operated by Göktaş Bilişim to support ElektraWeb users. Under the Turkish Personal Data Protection Law No. 6698 (KVKK), the data controller is Göktaş Bilişim.

What data do we process?

• If you become a member: your email address, your department and role, an irreversible hash of your password (the password itself is not stored), how you would like us to address you if you choose to tell us, and whether your hotel works with Göktaş Bilişim. If you state that you work with Göktaş Bilişim, we also ask for the name of the hotel you work at in order to grant unlimited questions; this name is compared with Göktaş Bilişim's own customer records, and if it does not match, an administrator decides. We do not ask for or keep your hotel code (Hotel Code), your phone number, your address or your ElektraWeb password.
• The questions you ask the assistant and the answers: the question text, the answer given, the sources used, the response time and the feedback you give (👍/👎 and your note); the topic of the question (e.g. front office, accounting) and whether it falls within your department's permitted scope. Questions you ask as a member are linked to your account. Questions aimed at misuse, such as deleting or hiding activity records, accessing someone else's account or taking personal data outside the system, are flagged as "suspicious" and reported to the administrator. A member of the Göktaş Bilişim team may join your chat; from then on your messages go to them and the conversation (including their messages) is recorded. If you fill in and send the quote request card, the hotel details Dora noted and the name, phone and email you enter go directly to Göktaş Bilişim's quote system (elektrawebsatis.com) and are processed under its privacy notice; they are not stored on this site.
• Your suggestions and requests: the suggestion, bug report, content request or access request you send to the administrator, and the administrator's note.
• Usage statistics (only if you click “OK” on the bar at the bottom of the site): a random identifier placed in your browser (cookie), the pages you open and how long you spend on them, device type (phone, tablet, computer), browser type and language, only the domain name or campaign tag (utm_source) of the site that referred you, the training videos you play and your clicks on links to the sales site; and also city-level location (city, province and country, together with the approximate coordinates of the city centre). Cloudflare, the network service in front of our site, derives the location from your connection and passes it to us only as a city; your IP address is not stored for this purpose. If you are a member, these statistics are linked to your account. If you click “No”, this information is not collected.

Voice questions: if you press the microphone button, your speech is converted to text by your browser's own speech recognition (in Chrome and Edge this is done on the browser provider's servers, e.g. Google's). We do not receive or store your voice recording; only the question text that has been converted and that you send reaches us.

We do not keep a record of your IP address; it is used only as a short-lived counter in server memory to prevent abuse.

Please do not include personal data such as guest names, ID numbers, phone numbers or card details in your questions. Ask the question in general terms (e.g. "how do I change a guest's room?").

For what purposes?

• To answer your questions and provide the membership service (performance of a contract),
• to apply the daily question limit and prevent abuse (legitimate interest),
• to grant unlimited questions to staff of hotels that are Göktaş Bilişim customers (matching the hotel name against customer records; at your request),
• to apply question permissions according to your department; and, for security purposes, to review on a per-member basis attempts to ask questions outside those permissions or on sensitive topics (accounting, staff/payroll, users and permissions), and questions aimed at misuse (suspicious questions) (legitimate interest),
• to measure the accuracy of answers and prepare new content for topics that could not be answered (legitimate interest),
• to understand and improve how the site is used (visit statistics, city-level location; only with your explicit consent).

We do not sell your data, share it with others or use it for marketing or sales purposes. We do not send you promotional emails.

Who is it transferred to?

The text of your question is sent to Anthropic, the artificial intelligence service provider (Claude; servers located outside Türkiye), to generate the answer. Your membership details are not sent to this provider. Site traffic passes through Cloudflare, the network and security service provider; membership and confirmation emails are sent using Google's (Gmail) email service. Records are stored on a server we manage ourselves and are not shared with third parties except where required by law.

How long do we keep it?

Membership details are kept for as long as your membership continues; question records and visit statistics are kept for a reasonable period to improve the service, and those whose period has expired are deleted or anonymised. The session cookie is valid for 30 days and the trial counter cookie for 1 year.

Your rights

Under Article 11 of the KVKK, you have the right to learn whether your data is being processed, to request information, to request that your data be corrected or deleted, and to object. You can send your requests through the channels on the contact page. If you ask for your membership to be deleted, your account and the records linked to it are deleted.